Customer Service

At Reaxis, we strive to provide the highest quality service and technical support for our customers, prospects, and partners. As part of our continuous quality improvement initiatives, we explore ways to best meet or exceed the changing requirements in the marketplace.

Our customer service staff provides personal assistance and detailed communication to ensure that every order is processed and filled exactly as required. Our follow-up with customers is an important part of the process to meet our goal of continual improvement and meeting or exceeding our customer expectations.

Reaxis Customer Service

Our experienced quality control group provides all required information for products manufactured in our facilities. Our laboratories also provide all technical service and troubleshooting measures to assist our customers with their specific applications.

Our R&D lab develops new chemistries to provide the marketplace with the latest technologies for optimization of end user applications. Semi-commercial production and scale-up process development are also key competencies at Reaxis.

For assistance with technical inquiries, please contact: techservice@reaxis.com

For non-technical sales questions, please contact: sales@reaxis.com

For customer service, please contact: csr@reaxis.com

We accomplish these objectives with our commitment to the following principles:

  • Compliance
  • Monitoring
  • Waste minimization
  • Pollution prevention
  • Product stewardship
  • Employee and community education
  • Partnerships with stakeholders and public

At Reaxis we are committed to the highest level of quality for all products and processes and to the health, safety and securing of our employees and the community. Our McDonald, PA location earned its first ISO 9001 registration in 1997 and added RC 14001 registration in 2006 and we continue to strive to consistently implement continual improvement processes.

We believe that Environment, Health, Safety, Security, Responsible Care and sound business management are mutually achievable objectives.